By James Kwak
I’ve recently been making you suffer through my struggles with the telecom industry. To show that I appreciate your patience, I wanted to recommend to you a brilliant cartoon on telecom tech support, from the inimitable XKCD. I would reproduce it here, but that seems like it would violate fair use, so you’ll have to go over there.
Don’t forget to check out the mouseover (place your pointer over the cartoon and wait for a few seconds).