The banking industry is exceeding all expectations. The biggest players are raking in profits and planning much higher compensation so far this year, on the back of increased market share (wouldn’t you like two of your major competitors to go out of business?). And banks in general are managing to project widely a completely negative attitude towards all attempts to protect consumers.
This is a dangerous combination for the industry, yet it is not being handled well. Just look at the current strategy of the American Bankers’ Association. Continue reading “How To Buy Friends And Alienate People”